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Had a water leak in middle of night,phoned the 24 hour help line and the girl was very helpful making sure the water was turned off safely. The engineer came at the time she said and fixed the leak.would recommend corgi to anyone. A brand name steeped in heritage and keeping homes safe, warm and efficient since 2011, we are the third largest boiler and home emergency provider in the UK. With our nationwide network of approved, gas safe engineers and our UK based call centre, open 24/7, 365 days a year - we're always here to help.
We know there’s a lot of admin to think about when youmove house. The good news is, it’s no hassle to take your boiler cover with you. Simply get in touch with us tolet us know that you’ve moved, and we can help you set up a new contract. Unfortunately the manufacturers were not willing to work on the boiler due to insufficient and safe access to the boiler. The access issue was resolved by you and the original engineer then returned and completed the repair.
All the perks of our cover
There’s a 14-day “cool off” period, during which you can change your mind and cancel your policy at no charge. After that, you can cancel your boiler cover at any time, but there may be a cancellation fee to pay. If you choose one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. If the engineer has to make a second visit to fix the same problem you won’t have to pay the call-out charge again.
Had cover with corgi for annual service, when engineer came round was here for 15 mins and I said that was not a service. Never made a claim until today, when I phoned to report a problem with the dual flush on my loo , and a basin tap sticking badly. Help future customers by talking about customer service, price, delivery, returns & refunds. If you’ve chosen one of our standard plans without a £60 fixed excess charge, then you won’t pay any excess charges except in specific circumstances.
Terrible service
We use dedicated people and clever technology to safeguard our platform. Providing boiler and home emergency services across the UK. Sorted out an engineer for us next day, which during the recent very cold weather when demand must have been sky-high, was absolutely wonderful as we had no heating. Unfortunately, as with all insurance providers in the UK, we are unable to cover faults caused by sludge, corrosion, scaling or debris. This is a main part of our T&C's and we try to make this as clear and transparent as possible.
Labeled Verified, they’re about genuine experiences. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. Our engineer's are rated by our customers, so your feedback is really important. We do appreciate you were keen for the fault to be resolved as quickly as possible and we're very sorry for any inconvenience caused while you were waiting for this.
Do I really need boiler and central heating cover?
We appreciate you were keen for the fault to be resolved as quickly as possible and we're very sorry for any inconvenience caused. As i obviously have a homeplan with them ,i rang through requesting an urgent response as my wife has stage 4 Cancer and temperatures had plummeted. By sunday evening we had not received any reply at all , and so we had to pay for any emergency call out to rectify the problem. Phoned corgi to query this and was told that service was check the condensate trap and gas safety check, needless to say have cancelled cover and gone to the local firm who installed boiler. No cared shown to family with no central heating for over two weeks during cold winter spell. Confirmation from more than one plumber that the identified problem from corgi was incorrect.
Either way, I spoke to Worcester today and they have kindly arranged an engineer to come and check our boiler. We are sorry you experienced a delay with the completion of your repair. This was due to having to order replacement parts from the manufacturer.
We've had a look into your policy and can see we were able to put you in contact with the engineer. We're really sorry to hear about the delay you've experienced. Rate CORGI HomePlan for value and service, and compare CORGI HomePlan with other companies. The fact is that £19.98 is the price of the plan with drainage cover anyway; there is no reduction. I have previously commented positively about Corgi's Homeplan on this forum.
I had this boiler cover for 18 month's thinking it would give me peace of mind. It would take to long to describe what happened but basically the service was appalling, 11 days with no water and heating. The calibre of the engineer that did turn out was very poor as he was out of his depth, at the end I had to pay a third party to sort the boiler problem. CORGI HomePlan’s boiler plans and 24/7 emergency helpline will give you peace of mind when it comes to the safety of your home. Whether it’s your boiler, plumbing, central heating or electrics – with CORGI HomePlan boiler cover you can relax knowing that if you have a problem, an engineer will be on hand to help.
Since then, I just receive marketing junk trying to get me to sign back up. Glad some people have gotten good service from CORGI, for us it has been a little bit like pulling teeth. Most recent case involved their subcontractor who came around to resolve loss of hot water and in 20 minutes said we needed a new part. CORGI decided that they weren't the right people for the job so called in the boiler manufacturers who came after a day of waiting, looked at the boiler and said the couldn't work there. CORGI backed them up and said after taking our money for years that we had no right to a repair. Fortunately I managed to get the original sub to come back and the new technician realized that a valve was in the wrong position and all was resolved, after two weeks of cold water in the middle of winter.
We're really sorry to hear about the delays you experienced when raising a claim. Really disappointed will cancel at the end of the contract waste of money stay clear. Faulty socket getting very hot smelling of burning tried to book on line not available, followed advice to call waited two hours with no answer gave up in the end and paid for a local electrician to repair. I had by then located leak and had my builder open ceiling up to expose leaking valve. Click here for details of all our complaints sections or view our propertycomplaints section here. We don't as a general policy investigate the solvency of companies mentioned , but there is a risk any company can struggle and it's rarely made public until it's too late .
Terms, conditions, eligibility criteria, and exclusions and cancellation charges apply. For boilers aged 7 years and over up to £2 a month additional premium will be charged. In emergencies, such as a water leak, we will aim to get an engineer out to you within two hours.
We would be happy to re-instate your policy and arrange this for you at a discounted cost. After a very long wait for telephone response the service agent was excellent and forwarded my problem to an engineer straight away. The engineer called the same day and came to identify the problem with my central heating - needed a new thermostat.
Yet again helpful informed and great…
Fault diagnosed on first visit (24 hours approx. after call, which was admittedly on a Sunday late afternoon). Took 48 hours to get new part and arrange to come and fit. We are sorry for your experience on this occasion. As you had suspended payment to your policy during your property re-build our agent was unable to deploy an engineer to service the boiler.
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