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Unfortunately due to the drop in temperature across the country this week, our engineers and call centre agents are exceptionally busy and we are trying our best to attend to everyone in need. Contact us hereand we'll publish your response and help resolve complaints. Send your complaints and reviews - and we'll publish the best, and worst! Read reviews of CORGI HomePlan, share your experience and resolve your issue. I called Corgi and, failing to get a straight answer from anyone, I immediately cancelled my cover. I will simply not do business with a company using such sales tactics.
We appreciate you were keen for the fault to be resolved as quickly as possible and we're very sorry for any inconvenience caused. As i obviously have a homeplan with them ,i rang through requesting an urgent response as my wife has stage 4 Cancer and temperatures had plummeted. By sunday evening we had not received any reply at all , and so we had to pay for any emergency call out to rectify the problem. Phoned corgi to query this and was told that service was check the condensate trap and gas safety check, needless to say have cancelled cover and gone to the local firm who installed boiler. No cared shown to family with no central heating for over two weeks during cold winter spell. Confirmation from more than one plumber that the identified problem from corgi was incorrect.
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Either way, I spoke to Worcester today and they have kindly arranged an engineer to come and check our boiler. We are sorry you experienced a delay with the completion of your repair. This was due to having to order replacement parts from the manufacturer.
If you think your boiler pressure might be low, try solving the problem with our easy-to-follow guide. Learn everything you need to know about the different types of boilers for heating your home. Person I spoke to on online chat was lovely and understanding and helpful and understood my situation. We would like to apologise for your experience and assure you that we have invested in improved technology and increased resources to address this issue.
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Although I am willing to be flexible and would give a plus/minus one day window, but I am expecting a commitment on when the fix is going to take place. On Saturday 21st March, the problem remains unfixed with no commitment for when the fix will take place. He kept speaking over me, and I had to tell him to stop doing that. Given that I am contributing to his wages, he needs to tend to my needs or get out of the way. Companies can ask for reviews via automatic invitations.
Fault diagnosed on first visit (24 hours approx. after call, which was admittedly on a Sunday late afternoon). Took 48 hours to get new part and arrange to come and fit. We are sorry for your experience on this occasion. As you had suspended payment to your policy during your property re-build our agent was unable to deploy an engineer to service the boiler.
CORGI HomePlan Complaints & Reviews
You can start making claims after your first 30 days of cover. And remember, every single one of our plans includes unlimited call-outs, access to a network of Gas Safe engineers and a 24/7 emergency helpline. We do the decent thing, and correctly, and now this.
He arrived as arranged and after a short discussion diagnosed the problem. A part was required which he did not have, but after a short phone call he went off to a local supplier to obtain the part. In less than an hour he had returned and completed the repair. Plumber called last Tuesday told us he needed a part and would be back by Friday or Saturday morning at the latest. It’s now 23.00 on Saturday night just chased them by telephone and they can’t even give an update. I am on medical treatment at home so can’t turn of the water supply.
We're really sorry to hear about the delays you experienced when raising a claim. Really disappointed will cancel at the end of the contract waste of money stay clear. Faulty socket getting very hot smelling of burning tried to book on line not available, followed advice to call waited two hours with no answer gave up in the end and paid for a local electrician to repair. I had by then located leak and had my builder open ceiling up to expose leaking valve. Click here for details of all our complaints sections or view our propertycomplaints section here. We don't as a general policy investigate the solvency of companies mentioned , but there is a risk any company can struggle and it's rarely made public until it's too late .
It was stated to include an annual service to take place in October 2014, this was documented by Corgi That month passed and no attempt was made by Corgi to make contact with me. I called in November, informed an engineer would be in contact within 24 hours to arrange the service, that didn't happen. A week later I emailed, I didn't want to call again as the line is charged. I got a response to say an engineer would call within 24 hours, this never came either. Then chased again to no response so cancelled the direct debit. I then got an email saying they were disappointed I'd cancelled the direct debit.
Any issues regarding ordering of new parts are done with no quibble - and even major parts such as a boiler computer motherboard are replaced in a matter of a couple of days. All of their work is guaranteed and I have no hesitation in recommending them. If you are able to send in a copy of your private engineers report to us at we'll be happy to review this for you. I will need to get a private engineer to fix the problem with my boiler and will switch back to BG. I took out a cover plan a couple of years ago, paying £12.99 a month which excludes annual boiler service . Our boiler services usually take place between March and October.
Terms, conditions, eligibility criteria, and exclusions and cancellation charges apply. For boilers aged 7 years and over up to £2 a month additional premium will be charged. In emergencies, such as a water leak, we will aim to get an engineer out to you within two hours.
Had a water leak in middle of night,phoned the 24 hour help line and the girl was very helpful making sure the water was turned off safely. The engineer came at the time she said and fixed the leak.would recommend corgi to anyone. A brand name steeped in heritage and keeping homes safe, warm and efficient since 2011, we are the third largest boiler and home emergency provider in the UK. With our nationwide network of approved, gas safe engineers and our UK based call centre, open 24/7, 365 days a year - we're always here to help.
3 From 1 October 2022, 100% renewable electricity is only available to customers who currently have an electricity smart meter or who have a smart meter installed. You canbook a smart meter appointment or find out more about smart meter benefits online. Not all customers may be able to have a smart meter installed.Terms and eligibility criteria apply. If you are on a fixed contract you will still receive 100% renewable energy until the end of your contract.
We take customer service very seriously and wanted to respond. We're sorry to hear about the delays you've experienced. Unfortunately due to the drop in temperature across the country, our engineers and call centre agents are exceptionally busy and we are trying our best to attend to everyone in need. CORGI HomePlan is Other Services (B2C Non-Financial) in United Kingdom that focus on home maintenance insurance plans business. They cover business area such as Provider, home maintenance insurance plan, heating, plumbing, standard electric, homeowner, expert assistance, servicing and home emergency. 1 No claims can be made within the first 30 days.
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